Privacy Policy

1. Introduction

Gulel Entertainment ("we", "us", "our") operates Gulel OTT at thegulel.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service. We comply with applicable data protection laws including the EU General Data Protection Regulation (GDPR) and India's Digital Personal Data Protection Act 2023 (DPDP Act).

2. Data We Collect

• Account data: Phone number or email used during sign-up.
• Usage data: Episodes watched, watch progress, search queries.
• Transaction data: Coin purchases, payment method type (not card details — handled by Stripe/Razorpay).
• Device data: Browser type, OS, device identifiers, IP address.
• Analytics data: Page views and interactions via Google Analytics 4 and Facebook Pixel (where consented).

3. How We Use Your Data

• To provide, personalise, and improve the Service.
• To process payments and manage your coin balance.
• To send service-related notifications (OTP, receipts).
• To analyse usage trends and improve content recommendations.
• To detect and prevent fraud and abuse.
• To comply with legal obligations.

4. Legal Basis (GDPR)

For users in the EU/EEA, we process personal data under the following legal bases:
• Contract performance — to provide the Service you signed up for.
• Legitimate interests — fraud prevention, security, analytics.
• Consent — marketing cookies and advertising pixels where required.
• Legal obligation — where required by applicable law.

5. Data Sharing

We do not sell your personal data. We share data only with:

• Payment processors (Stripe, Razorpay) — for transaction processing.
• Analytics providers (Google Analytics, Meta) — under their respective data processing agreements.
• Infrastructure providers (Vercel, Supabase) — for hosting and database services.
• Law enforcement — where required by law or valid legal process.

6. Data Retention

We retain your account data for as long as your account is active. Watch history and preferences are retained for up to 2 years of inactivity. You can request deletion of your account and associated data at any time from the Settings page.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Data portability (receive your data in a machine-readable format).
• Withdraw consent where processing is based on consent.

To exercise these rights, email us at hello@thegulel.com. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies for authentication, analytics, and advertising. You can control cookie settings through your browser. Disabling certain cookies may affect Service functionality.

9. Children's Privacy

Gulel OTT is not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the app or email. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

11. Contact

For privacy enquiries or to exercise your rights, contact us at hello@thegulel.com.