Delivery Policy

1. What we sell

Gulel sells digital products only: Gulel Coins (to unlock episodes) and Gulel VIP subscriptions (unlimited access while the subscription is active). Nothing is shipped physically, and there are no shipping or delivery charges.

2. How delivery works

Everything you buy is delivered electronically to the Gulel account you are signed in to when you pay. You can use it on thegulel.com and in the Gulel apps for iOS and Android by signing in to the same account.

• Coins are added to your balance as soon as the payment is confirmed, normally within a minute. You can see them, and each purchase, in your Wallet.
• VIP starts as soon as your first payment is confirmed and lasts for as long as your subscription is active.
• Unlocked episodes stay available in your account; you can stream them any time you are online.

3. Payments that confirm later

A few payment methods (for example some bank transfers or bank debits) are confirmed by the bank after a delay. Delivery happens when the payment provider confirms the payment. That is usually within minutes, but for some methods it can take up to a few working days. If the payment fails, nothing is charged, or the money is returned to you as described in our Refund Policy.

4. Not received?

If your coins or VIP have not appeared within 30 minutes of a successful payment, sign out and back in, then check your Wallet. If it is still missing, email hello@thegulel.com with the payment or transaction ID. We will credit what you paid for or refund you in full.

5. Availability

The service is available in India and in most other countries. Some titles may not be available in every region. Streaming needs an internet connection; we do not offer downloads for offline viewing.